The Demand for Free Returns

customer demands free returns

The Expectation of Free Returns

The average American consumer spends $1,804 a year shopping online. Alongside this immense amount of spending comes increased consumer demands. Retailers have already seen an influx of requests for same-day delivery, which has forced them to innovate their supply chains in order to accommodate this “on-demand” generation of buyers. Another online shopper demand is free returns for their purchases. With companies like Zappos, Nordstrom, and Amazon offering free returns on purchases, it makes customers expect that every online retailer should offer free returns. This consumer demand has led to about 49% of online retailers are now offering free returns on shipping, according to a study done by the National Retail Federation.

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The Future of Furniture is Blanket Wrap Shipping

blanket wrap shipping

Blanket Wrap Shipping

Everyone has shipped something. Usually you go stand in line at UPS, FedEx, or USPS to get your package sent to its intended destination. Both consumers and retailers are most familiar with parcel shipping, and, occasionally, freight shipping. Rarely do people consider the multiple service types available when shipping large or oversized items, especially furniture. However, there is a service level that could be a furniture retailer’s secret weapon: blanket wrap shipping.

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