NetSuite Shipping Integration: What You Need to Know

NetSuite Shipping Integration: What You Need to Know

NetSuite provides businesses with great functionality in multiple operational areas. But shipping is one slice of the business where customers often find it wise to bring in another solution. Some customers find that the best option is third-party NetSuite shipping integration software that allows them to stay on the NetSuite platform while handling all shipping functions while still within the system.

It makes sense to seek a solution that locks into your ERP like a missing puzzle piece, automatically focusing in on the best pricing, packaging and shipping method without having to think. Using a NetSuite shipping plugin, you can also book and track loads at the same time.

ShipHawk’s NetSuite integration includes functionality that competing solutions do not, including:

1. Supports parcel and freight within NetSuite

Whether shipping parcels or LTL freight or a combination, ShipHawk’s NetSuite shipping plugin offers hundreds of carrier options ranging from small parcel services to white glove transportation to same-day nonstandard delivery to contract FTL. Where else can your company find that many options in one spot and one click? Nowhere.

2. Instant shipping rates within the NetSuite interface

An advantage of using ShipHawk’s NetSuite TMS (transportation management system) is that your company can get rates with one click, without leaving the NetSuite ecosystem. That means your staff doesn’t have to go to multiple outside carrier sites to compare options or leave the ERP system to enter a separate shipping platform. It’s integrated into NetSuite. Your product and delivery information is already there, so with one click, ShipHawk finds the best rates and service, depending on your specified needs.

3. Full automation: rating, booking, bill of lading and label generation, dispatch and tracking, for all carrier types, all in one solution

ShipHawk’s NetSuite shipping integration is truly a one-stop solution that includes the entire range of shipping functions. The streamlined system takes your shipping from soup to nuts, managing the process to make it easy and efficient for your company to not only choose the right shipping option, but know that it’s labeled correctly and tracked to the customer’s door. The idea is to provide your company with visibility into the entire process so you can focus on other parts of the business.

4. Packing optimization within NetSuite

Paying for space you don’t need costs you and your customers money. The ShipHawk packing optimization software virtually fits everything you’re shipping into the right size box or boxes, so you’re not spending a penny more than you need to for unused space. With shipping companies like FedEx and UPS now charging more for dimensional pricing, it’s important for companies to minimize their space usage. The ShipHawk NetSuite TMS does this.

5. Rates sync between NetSuite and ShipHawk

It’s not helpful if your shipping software displays inaccurate or incomplete rates. That’s not an issue for ShipHawk. Your company’s negotiated rates are accurately calculated and returned to the NetSuite ERP and shipment data automatically loads into ShipHawk, so all systems are in sync. In return, order status and tracking data are returned to NetSuite, keeping everything neat and tidy – and accurate. That goes for the tracking number too. That automatically updates within NetSuite, so all the shipping information and visibility is at your fingertips.

6. Scan-to-ship automation and verification

Fulfillment is an important part of shipping, and errors are costly. If not caught before shipping, the error reflects badly on your company and can affect future orders. Plus, it’s expensive to reship the correct products and either arrange for return of the erroneous products or absorb the cost to leave them with the customer. By scanning the SKU of outgoing products and packages, your company can verify that the entire order is properly fulfilled and all items are accounted for, thus reducing the error rate and return logistics.

7. Address validation

Shipping cost is affected by many factors including whether a delivery address is residential or commercial. That’s not always obvious by the address, and customers may not check a box to indicate a residential address that may come with a higher shipping fee. With instant address verification in the ShipHawk NetSuite shipping software, the system determines whether it’s residential or commercial, and also determines if the address is valid. That means the shipping rate quote is accurate, so your company won’t get charged more for home delivery if the shipping rate was for commercial delivery, and the package has a lower chance of delivery to the wrong address.

8. Fully synced inventory

If the inventory or warehouse management system is synced with the fulfillment and shipping system, then the customer knows when ordering a product whether it’s in stock. Customers don’t want to be surprised later and kept waiting for something they thought was on hand. The ShipHawk system communicates with NetSuite’s inventory system, making this concern obsolete.

If you think NetSuite shipping integration would benefit your company, contact ShipHawk for a demonstration and discussion of how the software can meet your needs.

Do You Need a NetSuite Shipping Extension?

Do You Need a NetSuite Shipping Extension?

This is How to Know for Sure.

If you’re a NetSuite shipper, you know that the platform allows you to scale your order management, shipping, and fulfillment options in a way that no eCommerce platform alone can provide. But at a certain point you come to realize that there are some things that the platform can’t do on its own. That’s when it’s time to consider a NetSuite shipping extension.

NetSuite shipping extension

Are you 100% satisfied with the shipping and fulfillment options native in NetSuite?

Does your ERP provide all the options you need to successfully fulfill customer orders? Does it provide access to all the carrier types (parcel and freight) you need to process inbound and outbound shipments? Do you find yourself wishing you could understand more about your carriers or automatically push tracking notifications to customers? 70% of online shoppers are unlikely to return to a brand after a poor delivery experience. If you are in a position where you find yourself wanting more, it could be time to look into a shipping extension.

Are your customers pleased with your shipping services?

NetSuite shipping extension

Unfortunately, you probably don’t have the time or the resources to find out whether or not each customer is satisfied with your services. Likely, you’ll know by the number of repeat purchases that are made, if you have any at all. But, small enhancements make a significant difference where conversions and satisfaction are concerned. 80% of online shoppers are influenced by shipping costs and delivery speed. If you’re unsure of how customers feel about their experience of your fulfillment process or you would like to see more return customers, that’s a sign you could benefit from a NetSuite shipping add-on.

Do you want a 360-degree view of your entire fulfillment process?

NetSuite shipping extension

You already have a lot of data. New, unique insights could help automate your processes and streamline sales. ShipHawk’s TMS 2.0 provides companies with a full-spectrum picture of everything from order to delivery. With options like carrier comparison and packing and packaging recommendations, you can boost your shipping savings up to 25%. See which carriers have the lowest costs and highest on-time delivery rates instantly. Receive tips on where you could be saving more time and money. If this sounds like a chance you’ve been waiting for, it’s definitely time to try using a powerful NetSuite shipping extension.

Would your customers benefit from enhanced personalization and control offered by a NetSuite shipping extension?

Unless you already offer a fully-enhanced experience for your shoppers, the answer to the above question should be “yes.” 80% of shoppers want proactive communication by way of tracking updates online and via mobile devices. You need to give them what they expect. You can do this with a NetSuite shipping extension like ShipHawk. If you know your customers are ready for the next level in the buyer’s journey, it’s time for an add-on.

NetSuite shipping extension

Final thoughts:

The difference between offering a good and an exemplary experience for your shoppers might be adding a shipping extension to your processes. They can fully-enhance the advanced features offered by NetSuite. Take the next step in your business today and explore what ShipHawk has to offer.