The Importance of Carrier Selection in eCommerce
When people think of carriers they typically think of the big parcel players: USPS, FedEx, and UPS. But retailers that ship a diverse range of goods must often rely upon an equally diverse array of carriers in order to create a seamless fulfillment experience. Your carrier selection must align with your customers’ shipping preferences, your internal process, and your inventory type. No matter what items you ship, the efficacy of the carrier, their customer service, and ability to meet tight delivery deadlines will directly impact your customers’ buying experiences and ultimately your brand.
Excited to attend Shoptalk 2016
The ShipHawk team is excited to attend Shoptalk 2016! This commerce showcase is going to be held on May 15–18 at the Aria, Las Vegas. The Shoptalk 2016 show is a place for retailers, startups, and investors to come together for informative fireside chats and exciting panels from industry leaders. The show also gives attendees the opportunity to network with commerce and technology partners from all over the world. Throughout the show ShipHawk will be introducing retailers to our transportation management system (TMS) that provides the ultimate buying experience, end-to-end logistics automation, and shipping intelligence for online retailers.
Creating a Personalized Online Retail Experience
In the ever-evolving eCommerce marketplace, it is crucial to maintain a competitive edge by understanding your customer and keeping up with consumer buying trends to personalize the online retail experience. By using consumer data gathered from previous purchasing experiences and website usage you are able to impart a personalized online retail experience for your customer, that provides relevant recommendations and offers a unique online shopping journey that entices users to come back for more. Now more than ever, the voice of the consumer is a critical aspect to your website’s success.
Seven Shipping Mistakes eCommerce Retailers Make
There are three parts when it comes to online shoppers making a purchase. The first part is browsing through an online store to see what items you want to add to your cart. The second part is going through the checkout process and committing to the purchase. The last part is waiting for items to be delivered to the shoppers’ doorstep. Shipping and delivery is the only tangible part of the online shopping experience, so it’s crucial to make sure your eCommerce store makes the right decisions when it comes to shipping. Here are the seven biggest shipping mistakes you should avoid.
How to Exceed Customer Expectations for Shopping
As online retailers know part of creating a great buying experience for customers is providing a seamless shipping experience. In fact, shipping is not only one of the most expensive elements of managing your eCommerce store, it has a direct impact on sales. Customers have high expectations for the cost of shipping, timeliness of delivery, and having diverse shipping options. Here’s what you can do to meet and exceed your customer expectations for shipping.