Product Update – August 2017

Product Update - August 2017

Product Update – August 2017

We continually roll out new features for your convenience and to make the most of your experience of ShipHawk. As we see a demand for enhanced options, we add them to our interface. From expanded reports to integrations here’s what we’ve added for our Product Update – August 2017. Have a look and try out the new settings for yourself.

1. Expand your reports

Now you can generate reports with even more data than before. For improved results, we’ve added three new columns to the reports CSV:

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Shipment Creator: Will show the user’s email who created shipment

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Last Modified: Will show the last modified date and time

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Child Tracking Number: User will now be able to see child tracking numbers for shipments with multiple packages

2. Edit products directly from product list page (beta)

Rather than click-through each product to update, you can now make changes from the list page. Add/edit product information including:

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Name

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Item Data (dims, weight, etc.)

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Description

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Customs Information

3. Select shipments & print aggregate labels from the shipment history or batch shipments pages

This feature is designed, like the product edit feature, to save you steps in the customization process. We’re simplifying the dashboard and your workload.

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Select a subset of the batch and generate an aggregate label (on-demand)

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Aggregate labels for any subset in the list after the offending label

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Subdivide the batch result into smaller collections, whereby they can print smaller aggregates

4. Create manual order via web portal

Create orders via the web portal using account preset settings. Access actions when you select one or more orders (the order button is now consolidated under the Actions tab).

5. Add actions to shipments list page

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Bulk update statuses

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Bulk print documents

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Create new shipments

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Delete shipments

6. Modify line items for commercial invoices

Support as many order line items as are on a shipment and increase item description from 30 to 50 characters for commercial invoices. This expands your invoicing options, creating an enhanced experience for you and your customers.

7. Add a rating rule action – “Do not use this carrier type”

Now, you have the ability to limit carrier types returned via Rating Rules. If you don’t want a specific carrier showing up under certain circumstances, set a rule to make it so.

8. Support UPC and Weight in order line items when creating an order

Specify UPC in the order line items section of the order create form and that data will flow through to the order.

9. Netsuite API fulfillment integration

Store your NetSuite credentials in ShipHawk and, when those orders are shipped, we create “Item Fulfillments” in NetSuite with the tracking information. Once tracking information is received it’s immediately updated.

10. Stitch Labs Integration

We’ve integrated the Stitch API and offer it as a potential integration for all ShipHawk customers. What does this mean?

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Retrieve any order and pull in tags from Stitch into ShipHawk.

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Once fulfilled in ShipHawk, we send back carrier information, shipping cost, and tracking information.

Strategic Selection: Best TMS Software

Best TMS Software

Selecting the Best TMS Software for

Your Business

According to the U.S. Department of Commerce, E-commerce sales are growing 3.5% every year and are predicted to continue that trend into the foreseeable future. E-commerce is changing the way businesses are run, and the result is an added emphasis on shipping fulfillment and product delivery. Customers expect their orders to arrive quickly and cheaply, and to be informed every step of the way.  How are modern retailers and manufacturers keeping up with these demands?  This question is key when selecting a transportation management system.

Best TMS Software

5 Reasons why you should make the move to a modern TMS

1: Cut shipping costs

Shipping is the largest non-COGS expense and is growing at an exponential rate. There are countless inefficiencies and missed opportunities in day-to-day work – but many businesses don’t have the time, or the technology, to constantly scan the market for the best rates on every shipment, not to mention renegotiate contracts, and find the new services that are required to protect or grow margins.

Best TMS Software

Why TMS 2.0:

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Rate shopping – smarter and faster

The easiest way to cut shipping costs is to find a lower price for the same service. Carefully comparing rates among different carriers and negotiating to get the best deal is one way to achieve lower prices, but this process takes time, and in today’s market, technology A modern TMS does the heavy lifting for you. It has a vast and continually growing database of hundreds of logistics providers of all types – parcel, freight and white glove.

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Find the best shipping option for every item, every shipment, based on YOUR criteria.

A modern TMS gives you access to multi-carrier, multi-mode rating in real time. It also supports dynamic rules using simple “if…then” logic, automatically ensuring the best option for each shipment. For example, “If the one-time performance of carrier X drops below 80%, then automatically switch to carrier Y.” These rules help ensure that your customers are receiving customized, efficient service with zero programming effort from your in-house team. Additionally, you can filter and search based on criteria such as, price level, order value limits, service regions, and product specific requirements.

2: Automate shipping-related workflows

Automated workflows are often implemented in many areas of the business, but in shipping, a lot of work is still being done manually.

Best TMS Software

Why TMS 2.0:

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Automatic packing optimization

A modern TMS automatically determines the right box and other packing materials to use for one or multiple products, and suggests how to pack them best, ensuring the highest accuracy at the lowest cost, every time.

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Process orders faster

A modern TMS synchronizes customer orders from various channels, chooses the right carrier, recommends the right box sizes and palletization, as well as creates labels, BOLs, and other necessary documents. This saves time and money. According to ShipHawk customer data, about 20% of shipping costs are related to processing. You can also connect a modern TMS to other business systems (like an ERP, WMS, OMS, eCom platform) or even machines (like Packsize) to your TMS to create more efficiency.

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Free up employee time to do higher-value work

An automated system, like a modern TMS, will allow your staff to work on higher value projects, increasing overall productivity and efficiency.

3: Provide better service to your customers

Your customer is your top priority. Their needs must stay front and center.

Best TMS Software

Why TMS 2.0:

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Offer shipment tracking

With TMS 2.0, you can easily offer built-in, on-brand shipment tracking, with proactive updates. Customers will not need to go to a carrier’s website or call your customer service team, reducing customer calls while improving post-purchase NPS (net promoter scores).

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Sell ANY product type

A modern TMS system, with its access to an extensive carrier database, helps you find the best shipment option for any product – so that you can offer the products you know your customers want. This helps eliminate any reservations you may have regarding stocking (or drop shipping) and shipping products that may be more complicated to ship.

4: Supercharge your planning through analytics

If you have data spread across different systems and applications, there is a large amount of guesswork involved in go-forward decision making.

Best TMS Software

Why TMS 2.0:

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Get everyone on the same page

With a modern TMS everyone on your team will have access to real-time data through simple, customizable visualizations. You can run reports and customize them in many ways, to suit your business needs. And the best part? Because the data is accurate in real time, everyone in the organization can rely on it for making data-driven decisions.

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Financial Planning based on real data

Having access to real-time data can significantly improve your financial planning. You will know, and better understand, your margins in advance and won’t have to wait the usual 30-45 days for carrier bills.

5: Future-proof your logistics operations

Being able to move in the direction your business is going without a glitch is of utmost importance.

Best TMS Software

Why TMS 2.0:

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Save money and scale with your business

A legacy TMS often costs a fortune in annual license and maintenance fees, servers, disaster recovery systems etc. These systems are often not up to the latest standards in terms of user interface or functionality. A modern TMS costs less because the price is dependent on size, allowing you to deliver more.

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Stay up-to-date

A modern TMS is based on the SaaS model, meaning that it is hosted in the cloud and that you always have access to the latest version of the software – without the need for costly and time-consuming updates and/or maintenance.

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Simple interface, fast setup, and great support

A modern TMS utilizes a simple user interface and requires little time for setup and training, ensuring a seamless transition to the new system.

How ShipHawk’s Freight API Makes Less-Than-Truckload Shipping Easier

Freight API

LTL Shipping Made Easier with Freight API

If your business ships less than a truckload of freight at a time, then you know how frustrating it can be to configure each order manually. It’s equally challenging to keep costs manageable, track shipments as they travel, and ensure each order is fulfilled by your drop shippers. The dream of doing all this in real time might seem out of reach.

But these are exactly the challenges that ShipHawk is built to simplify. It’s is a modern transportation management system that helps businesses save money, increase operational efficiencies, provide an on-brand buying experience and gain data-driven insights that’ll help you grow your business.

Freight API
Here’s how ShipHawk can put the real-time control of a powerful less-than-truckload (LTL) shipping system right at your fingertips, for a rate you can afford.
How ShipHawk works
In some ways, ShipHawk’s core functionality is similar to that of shipping services like Amazon. But where many other services focus on simple shipment tracking and fulfillment coordination, ShipHawk goes far beyond this basic functionality, and provides a full integrated suite of tools designed to keep shipping costs low and orders on time – all from one easy-to-use interface.
Freight API

Unlike many of its competitors, ShipHawk offers workflow automation, which reduces shipment-related processing costs by 20 percent or more.

The APIs also provides hardware-free packing optimization, a vendor-fulfillment interface for drop shippers, custom branded tracking, real-time data for internal visibility, shipping rate comparisons, shipment dispatching, and exception management.

All these tools and analytics add up to a best-in-class level of shipping intelligence, connecting parcel, freight and white glove shipments through one unified platform. This data includes carrier performance, opportunities for operational movements, and much more.

Although ShipHawk is not a standalone data modeling tool, its transparent access to shipping data will empower your team to handle parcel and LTL shipping with greater efficiency than ever before.

Who ShipHawk is for

At its core, ShipHawk is an API-based business.

That means it’s uniquely positioned to support a wide range of business models, from B2B and B2C commerce to online auctions to e-commerce marketplaces. This flexibility comes from ShipHawk’s diverse toolkit of features, all of which are designed to solve the needs of small and mid-sized businesses shipping on a less than truckload basis.

For B2B and B2C businesses, ShipHawk works seamlessly with diverse product inventories and high sales volumes, helping optimize multi-carrier packing and shipping.

Freight API
ShipHawk also provides measurable benefits for online auction platforms, helping them maximize the efficiency of the shipping and logistics processes they own. And for many other types of e-commerce marketplaces, ShipHawk works with marketplaces, leveraging shipping data to inform buyers and sellers about pricing decisions, and aggregating shipment reporting and analytics.
What sets ShipHawk apart

ShipHawk will never limit you to a single carrier.

In fact, at the center of the ShipHawk platform is a carrier network that offers a wealth of carrier and service options. This hybrid platform offers the unique ability to leverage your existing relationships with carriers, while augmenting those relationships with pre-negotiated options.

This means you’ll always be able to test, validate and change carriers on demand, and be sure you’ll always get the best LTL rates available.

And by contrast with many shipping solutions, ShipHawk offers logistics process and workflow automation tools, which empower your business to improve margins and raise your bottom line.

ShipHawk does this with powerful packing and multi-carrier rating algorithms, automated tracking as well as workflow automation like order fulfillment and carrier dispatch.

 

Freight API

Finally, ShipHawk is built using a modern and powerful technology stack, designed from the ground up for flexibility in implementation.

The API makes it easy to import and work with your existing JSON data, whether that data comes from your online shopping carts, your customer relationship management (CRM) system, your point-of-sale (POS) devices, or even a homegrown system you’ve custom-configured yourself.

While ShipHawk is not a fit for businesses with low shipping volumes, or that don’t own their shipping and logistics processes, its benefits can significantly streamline LTL shipping for many other types of retailers.

If you’re ready to integrate connections, ratings, shipping and tracking into one easy-to-use API – and boost your shipping intelligence along the way – then ShipHawk may be the right platform for you.

Feature Release – May 2017

Product Update - August 2017

Product Update – May 2017

We are continually rolling out new features to ensure your store has the latest tools. This is what’s new in your TMS 2.0 toolbox.

1. Infrastructure Expanded to Support Popular Sales Channels

Not everyone in the eCommerce business solely leverages a branded website to sell their products. I spoke with a representative from MightySkins, an online retailer of Amazon Echo skins and other device wraps, and was told that 20-25% of the company’s sales come from the MightySkins Amazon store. This is not an isolated incident as more and more companies are moving to multiple sales channels. We know this and we’ve rolled out new features to accommodate modern retailers.

Product Update May 2017

Our infrastructure now supports Netsuite, eBay, Amazon Vendor Central, Amazon Seller Central, and 3PL Central order integration. You now have the flexibility to easily integrate ShipHawk with these ERP’s, eCommerce marketplaces, and WMS systems. These integrations alleviate the need to use multiple 3rd party systems in place for order fulfillment. Instead, you can leverage ShipHawk to aggregate all carriers in one place, streamlining the order fulfillment process.

2. New Support for Order Line Item Verification via Bar-Code Scan

An automated transportation management strategy shouldn’t just make your job easier – your warehouse workers and your customers should reap the rewards as well. Therefore, we’ve added support for order line item verification to create compatibility with a bar-code scanner. This streamlines the fulfillment process for warehouse employees while adding more customer visibility on exactly what is sent in individual packages.

3. Packing Slip Support Now Includes Dynamic Rendering Using Custom References

Sending everyone the same generic packing slip or utilizing additional services to brand and personalize yours is no longer an issue. ShipHawk has extended our support for packing slips to include dynamic rendering that uses custom references. Use tags to create a further automated, white-label branded, personalized end customer experience without the need for 3rd party services or printing your own shipping materials.

4. Fully-Enhanced Shipment Quote Flow Using Auto-fill

With the technology available today, you shouldn’t have to do anything manually, including shipping quotes. ShipHawk has completely rewritten our new shipment quote flow to utilize account-level presets to auto-fill any attribute commonly used in the process. Now you have an extremely fast and efficient way to generate cost quoted for your customers, a quicker way to create new shipments, and you can cut down on data-entry of repetitive information. 

Product Update May 2017

5. Completely Rebuilt Order and Shipment History Systems

When multiple orders are placed at one time, your processes shouldn’t be affected. So, we’ve rebuilt our Order History and Shipment History infrastructure to support the grouping of items based on any secondary sort criteria. Now, you can easily group and process similar orders at one time. Move more efficiently through a fulfillment workflow by simply grabbing a group of SKUs and packing them immediately.

Product Update May 2017

Multi-Carrier, Multi-Mode TMS Software

Multi-Mode TMS

A Multi-Carrier, Multi-Mode TMS Solution

If your company uses multiple carriers to ship products, you know how potentially complicated – and costly – this can be. If you are scaling, you may be experiencing this issue for the first time, and finding yourself increasingly behind the eight-ball when it comes to accurately rating, packing, processing, labeling and ultimately, tracking your orders. Can a modern TMS (transportation management system) really solve all of these problems?

Is shipping a barrier to your company’s growth?

We hear it all the time:

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“We have no idea if we are getting the best rates or choosing the best carrier.”

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“Everything we do is manual.”

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“We know there is an opportunity, but we have no way to access it.”

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“We know we are leaving money on the table.”

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“We need to take the decisions out of our employees’ hands.”

Multi-Mode TMS

Are you paying too much for shipments?

Many shipment rating engines do simple comparisons based on the limited data made available by a carrier via API, EDI etc. This process leaves money on the table by not factoring in all the relevant shipment criteria that ultimately affects cost including, but not limited to, unique item characteristics, packing material, final packed weights and dimensions, destination details and more.

Multi-Mode TMS

ShipHawk starts by looking at the actual item – not just a box or pallet – and then calculates the optimal packing using patent-pending packing algorithms.  From there, we pass multiple packing scenarios (loose parcels vs an assembled pallet) through all available carriers and calculate the true impact of various packaging, modes, and carrier services.  Only by accounting for all relevant variables are you able to truly determine the lowest cost carrier with the service that best matches your standards.  

This is multi-carrier, multi-mode rating!

The Changing Landscape

Amazon has changed the way people do business, period.  Being able to compete at this level requires more than just a new perspective. It demands a solution that enables growth, supports your need for flexibility, reduces costs, and provides value, both for your business and for your customers.

ShipHawk provides access to major carriers for all types of shipments, be it freight or parcel, and automates rate comparison, ship times, and best mode for each order.

Intelligent, automated access to multiple carriers and modes is imperative for true supply chain optimization and directly impacts your business growth.

International growth

Accessing a wide range of carriers and modes can also facilitate global scale. Improving carrier access and usage can yield excellent results if the cost, complexities, or inefficiencies of international shipping has been a hindrance to your progress.

Benefits of multi-carrier, multi-mode optimization

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Ship parcel, freight, LTL, intermodal and more, with the same process

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Choose the best carrier and mode for each unique shipment

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Streamline order fulfillment for lowest cost/highest value results

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Reduce overall shipping spend while improving service

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Standardize your shipping processes from end-to-end

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Eliminate the need for manual quoting

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Manage all of your carriers from one dashboard

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Reduce shipping errors and duplicate entries

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Meet green and sustainability goals with packing optimization

Is your current TMS supporting you as well as it should?

Most transportation management systems claim to offer multi-carrier rating, but what does that actually mean?  Legacy transportation management systems were built for a different time.  They do not provide consistent results across all modes and the user experience can vary wildly.  Some may even require archaic tasks like having to log into multiple carrier sites just to chase down one single shipment that’s gone astray, and this is a logistical nightmare in itself. Multiply this by hundreds, or thousands of shipments and you’ll soon have an entire department of people working to solve problems instead of completing value added work.

ShipHawk Multi-carrier solutions

ShipHawk provides a transportation management software solution that supports a comprehensive selection of national and international carriers. ShipHawk allows you to compare rates across multiple carriers and multiple modes from one simple, intuitive user interface, delivering value to the customer while providing unparalleled convenience.

Multi-Mode TMS

A TMS made for multiple mode shipments

In the past, managing multi-mode logistics has been complex, manual, and inefficient.

Our user-friendly platform is built for flexibility, helping you manage multi-mode shipments with ease while connecting all of your systems across the entire supply chain.

ShipHawk helps you say goodbye to lost productivity, lost revenue, and gaps in your service offering due to shipping barriers caused by the expense and complexities of multi-mode, multi-carrier shipping. Produce efficient, speedy deliveries, and predictably lower costs that you can pass along to your satisfied customers.

Shiphawk integrates with your ERP

With experience with an extensive lists of possible integrations, we support enterprise resource planning systems that include SAP, Oracle, Microsoft Dynamics, Sage, Everest, Netsuite, and more.