Product Update – August 2017

Product Update - August 2017

Product Update – August 2017

We continually roll out new features for your convenience and to make the most of your experience of ShipHawk. As we see a demand for enhanced options, we add them to our interface. From expanded reports to integrations here’s what we’ve added for our Product Update – August 2017. Have a look and try out the new settings for yourself.

1. Expand your reports

Now you can generate reports with even more data than before. For improved results, we’ve added three new columns to the reports CSV:


Shipment Creator: Will show the user’s email who created shipment


Last Modified: Will show the last modified date and time


Child Tracking Number: User will now be able to see child tracking numbers for shipments with multiple packages

2. Edit products directly from product list page (beta)

Rather than click-through each product to update, you can now make changes from the list page. Add/edit product information including:




Item Data (dims, weight, etc.)




Customs Information

3. Select shipments & print aggregate labels from the shipment history or batch shipments pages

This feature is designed, like the product edit feature, to save you steps in the customization process. We’re simplifying the dashboard and your workload.


Select a subset of the batch and generate an aggregate label (on-demand)


Aggregate labels for any subset in the list after the offending label


Subdivide the batch result into smaller collections, whereby they can print smaller aggregates

4. Create manual order via web portal

Create orders via the web portal using account preset settings. Access actions when you select one or more orders (the order button is now consolidated under the Actions tab).

5. Add actions to shipments list page


Bulk update statuses


Bulk print documents


Create new shipments


Delete shipments

6. Modify line items for commercial invoices

Support as many order line items as are on a shipment and increase item description from 30 to 50 characters for commercial invoices. This expands your invoicing options, creating an enhanced experience for you and your customers.

7. Add a rating rule action – “Do not use this carrier type”

Now, you have the ability to limit carrier types returned via Rating Rules. If you don’t want a specific carrier showing up under certain circumstances, set a rule to make it so.

8. Support UPC and Weight in order line items when creating an order

Specify UPC in the order line items section of the order create form and that data will flow through to the order.

9. Netsuite API fulfillment integration

Store your NetSuite credentials in ShipHawk and, when those orders are shipped, we create “Item Fulfillments” in NetSuite with the tracking information. Once tracking information is received it’s immediately updated.

10. Stitch Labs Integration

We’ve integrated the Stitch API and offer it as a potential integration for all ShipHawk customers. What does this mean?


Retrieve any order and pull in tags from Stitch into ShipHawk.


Once fulfilled in ShipHawk, we send back carrier information, shipping cost, and tracking information.

Feature Release – May 2017

Product Update - August 2017

Product Update – May 2017

We are continually rolling out new features to ensure your store has the latest tools. This is what’s new in your TMS 2.0 toolbox.

1. Infrastructure Expanded to Support Popular Sales Channels

Not everyone in the eCommerce business solely leverages a branded website to sell their products. I spoke with a representative from MightySkins, an online retailer of Amazon Echo skins and other device wraps, and was told that 20-25% of the company’s sales come from the MightySkins Amazon store. This is not an isolated incident as more and more companies are moving to multiple sales channels. We know this and we’ve rolled out new features to accommodate modern retailers.

Product Update May 2017

Our infrastructure now supports Netsuite, eBay, Amazon Vendor Central, Amazon Seller Central, and 3PL Central order integration. You now have the flexibility to easily integrate ShipHawk with these ERP’s, eCommerce marketplaces, and WMS systems. These integrations alleviate the need to use multiple 3rd party systems in place for order fulfillment. Instead, you can leverage ShipHawk to aggregate all carriers in one place, streamlining the order fulfillment process.

2. New Support for Order Line Item Verification via Bar-Code Scan

An automated transportation management strategy shouldn’t just make your job easier – your warehouse workers and your customers should reap the rewards as well. Therefore, we’ve added support for order line item verification to create compatibility with a bar-code scanner. This streamlines the fulfillment process for warehouse employees while adding more customer visibility on exactly what is sent in individual packages.

3. Packing Slip Support Now Includes Dynamic Rendering Using Custom References

Sending everyone the same generic packing slip or utilizing additional services to brand and personalize yours is no longer an issue. ShipHawk has extended our support for packing slips to include dynamic rendering that uses custom references. Use tags to create a further automated, white-label branded, personalized end customer experience without the need for 3rd party services or printing your own shipping materials.

4. Fully-Enhanced Shipment Quote Flow Using Auto-fill

With the technology available today, you shouldn’t have to do anything manually, including shipping quotes. ShipHawk has completely rewritten our new shipment quote flow to utilize account-level presets to auto-fill any attribute commonly used in the process. Now you have an extremely fast and efficient way to generate cost quoted for your customers, a quicker way to create new shipments, and you can cut down on data-entry of repetitive information. 

Product Update May 2017

5. Completely Rebuilt Order and Shipment History Systems

When multiple orders are placed at one time, your processes shouldn’t be affected. So, we’ve rebuilt our Order History and Shipment History infrastructure to support the grouping of items based on any secondary sort criteria. Now, you can easily group and process similar orders at one time. Move more efficiently through a fulfillment workflow by simply grabbing a group of SKUs and packing them immediately.

Product Update May 2017

Print Parcel Return Labels: Product Update – November 2016

Product Update - August 2017

Print Parcel Return Labels with ShipHawk

Product Update – November 2016

Shopping online is convenient, but has a higher level of risk of return. As much as 30% of all orders processed online are returned. This is almost triple the amount of returns made from in-store purchases, which is traditionally closer to 8 or 9%.

Customers want a hassle-free return policy and are more likely to purchase an item if there is a guaranteed, easy return option. Boost your eCommerce business by taking advantage of ShipHawk’s parcel return label feature.

When you are shipping large volumes of small parcels, a greater incidence of returns is to be expected. A modern transportation management system (TMS) can handle outgoing shipments and incoming returns simultaneously. This mitigates error and boosts efficiency, while reducing the cost of manual returns processing.

Pre-Generated Return Labels

We allow customers to generate pay-on-use parcel return labels for FedEx, UPS, and USPS. This feature gives you the option to include a return label with the initial shipment to the customer. 

Product Update - November 2016

ShipHawk’s dashboard makes it easy to print your own pre-paid return labels for customers. Simply click on the desired shipment and then click “Print Return Labels” on the right. The system automatically generates the label using the information previously input for the shipment.

If you choose not to include the label with the shipment, you can send the customer the label after the product is received, as well.

Streamlining your eCommerce return process reduces error, increases efficiency and boosts productivity. Learn more about returns and other shipping features included in ShipHawk’s Smart TMS here.

Rating Rules: Product Update – June 2016

Product Update - August 2017

Rating Rules

Product Update – June 2016

As a shipper, you need to be able to tailor the pricing experience for your buyers. With Rating Rules, ShipHawk makes it easy for business users to inflict logic at a product and order level so that buyers get the right price in their cart.

Every shipper has different levers of control over the shipping process and not everyone has the luxury of offering free shipping across the board. When it comes to the shipping price, you have 5 main levers of control:


Transparent Shipping


Marked up Shipping


Subsidized Shipping


Flat Rate Shipping


Free Shipping

Rating rules let you control the conditions under which you’d like to take one of these above actions.  Let’s say you want to offer Free Shipping on orders over $500. To do this you’d make a rating rule that applies to all orders.  Rules can be as simple or as complex as you want, but what’s important to remember is that once you’ve connected with ShipHawk, making a change is as simple as the flip of a switch.

Leverage Rating Rules to test and validate the optimal customer-facing pricing methods for your business – and if you need some help – please reach out to our support team!

Product SKUs: Product Update – April 2016

Product Update - August 2017

Product SKUs: Import, Export Enrich, and Optimize

Product Update – April 2016

This month, we released the Products tab (and APIs) on ShipHawk. With our Products tools, you can upload SKU data into ShipHawk and leverage this information throughout the platform to streamline your pre- and post- order workflows.

Historically, you had to manage this information outside of the platform; now, ShipHawk can be your central source of truth for all shipping related product information – so you can leverage data you already have on hand and, together, we can enrich your products.

With Products, you can: 


Import products from eCommerce platforms like Shopify and Magento


Handle Products that need to be shipped in more than one box (ex. “3 pc. sectional sofa”)


Enrich critical product specific shipping data:

      -Shipping dimensions (to avoid costly dimensional weight                    issues)

      -Shipping weight

      -Freight class

      -NMFC codes

      -Country of manufacture

      -Harmonization codes


Associate Products with specific originating locations (warehouses, distributors, individual sellers, etc.)

Learn more about ShipHawk’s TMS can do here.