Help is Here: The Best Shipping Software Available


Over the last few months, I’ve talked to several new and emerging eCommerce companies, from small to medium size, each with a unique model. When they get to me it’s usually about getting their store configured properly or technical questions. In any case, they all seem to have a common need or theme: I need in-cart rating, I need visibility, I need order fulfillment, I need carrier diversity and that’s why I’m giving ShipHawk a shot. I was curious so I asked one of these eCommerce companies how they currently do things. His response blew me away.

He told me about a recent customer the other day who had purchased some large doors. To get his customer a rate, he had to call a single carrier, give him all the info for the shipment and then wait for a quote. Over an hour later, he got a call back. Then he had to call his customer to confirm the pricing would work for him.  After 4 failed attempts to reach him, he finally got the go ahead. He then had to call the carrier back to book the shipment. It was painful enough listening to it that I could not imagine doing this on a daily basis.

Knowing this, I was sure he was skeptical when he came to ShipHawk. However, in less than a few minutes he had his Shopify store connected to ShipHawk’s platform and was getting in-cart rating. Yes, you read that right. In LESS THAN A FEW MINUTES. The process that would sometimes take half a day was now being done in seconds. His customers could log on, add those same 2 doors to their cart and they’d be able to see real time, accurate pricing from a host of carriers. As expected, he was elated.

This got me thinking about how many other businesses out there are failing to optimize their shipping strategies and thus inhibiting their own growth. How many companies are falling victim to cart abandonment? How many are having to go through the tedious process of manual rate shopping? How many just simply need help with shipping? I’m here to let you know that help is here (Cue the drum roll): ShipHawk.

ShipHawk is the best shipping software today. The most powerful. A platform that reduces costs, improves conversions rates, and puts you, the retailer, back in control of your margins. It really is that simple.  

Why Businesses Should Be Rate Shopping

Shipping can often be an overwhelming process. With so many different types of carriers, rates, services and regulations, it’s easy to understand why many customers opt to choose the first carrier that comes to sight without really doing the research to find the best rate. While it may be more time efficient to settle with the first adequate carrier, a more cost-efficient way to ship packages is through rate shopping.

Rate shopping is the process of comparing different carriers– such as UPS, FedEx and USPS–to find the cheapest shipping rate for the same delivery experience. This means that instead of immediately choosing one carrier, you research several different carriers, delivery formats and service levels to find the lowest rate that still delivers the package by the expected delivery date. Shipping-Software-for-Executives_Data-Driven-Decision-MakingRates are dependent on various characteristics, such as dim weight, fuel charge, residential surcharges, freight class, and unit types, all of which carriers charge different prices for. By strategically researching and prioritizing these components, customers can avoid high margin loss when they pick the cheapest possible delivery service. In fact, rate shopping has been accredited to reducing shipping costs by up to 30%. In addition to increasing company profit, money saved in shipping relations can also increase customer acquisition rates. By providing the cheapest shipping rates, businesses are better able to maintain a competitive edge through marketing shipping, such as offering free shipping to increase eCommerce sales.