Product Update – August 2017

Product Update - August 2017

Product Update – August 2017

We continually roll out new features for your convenience and to make the most of your experience of ShipHawk. As we see a demand for enhanced options, we add them to our interface. From expanded reports to integrations here’s what we’ve added for our Product Update – August 2017. Have a look and try out the new settings for yourself.

1. Expand your reports

Now you can generate reports with even more data than before. For improved results, we’ve added three new columns to the reports CSV:

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Shipment Creator: Will show the user’s email who created shipment

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Last Modified: Will show the last modified date and time

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Child Tracking Number: User will now be able to see child tracking numbers for shipments with multiple packages

2. Edit products directly from product list page (beta)

Rather than click-through each product to update, you can now make changes from the list page. Add/edit product information including:

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Name

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Item Data (dims, weight, etc.)

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Description

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Customs Information

3. Select shipments & print aggregate labels from the shipment history or batch shipments pages

This feature is designed, like the product edit feature, to save you steps in the customization process. We’re simplifying the dashboard and your workload.

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Select a subset of the batch and generate an aggregate label (on-demand)

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Aggregate labels for any subset in the list after the offending label

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Subdivide the batch result into smaller collections, whereby they can print smaller aggregates

4. Create manual order via web portal

Create orders via the web portal using account preset settings. Access actions when you select one or more orders (the order button is now consolidated under the Actions tab).

5. Add actions to shipments list page

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Bulk update statuses

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Bulk print documents

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Create new shipments

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Delete shipments

6. Modify line items for commercial invoices

Support as many order line items as are on a shipment and increase item description from 30 to 50 characters for commercial invoices. This expands your invoicing options, creating an enhanced experience for you and your customers.

7. Add a rating rule action – “Do not use this carrier type”

Now, you have the ability to limit carrier types returned via Rating Rules. If you don’t want a specific carrier showing up under certain circumstances, set a rule to make it so.

8. Support UPC and Weight in order line items when creating an order

Specify UPC in the order line items section of the order create form and that data will flow through to the order.

9. Netsuite API fulfillment integration

Store your NetSuite credentials in ShipHawk and, when those orders are shipped, we create “Item Fulfillments” in NetSuite with the tracking information. Once tracking information is received it’s immediately updated.

10. Stitch Labs Integration

We’ve integrated the Stitch API and offer it as a potential integration for all ShipHawk customers. What does this mean?

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Retrieve any order and pull in tags from Stitch into ShipHawk.

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Once fulfilled in ShipHawk, we send back carrier information, shipping cost, and tracking information.

Rating Rules: Product Update – June 2016

Product Update - August 2017

Rating Rules

Product Update – June 2016

As a shipper, you need to be able to tailor the pricing experience for your buyers. With Rating Rules, ShipHawk makes it easy for business users to inflict logic at a product and order level so that buyers get the right price in their cart.

Every shipper has different levers of control over the shipping process and not everyone has the luxury of offering free shipping across the board. When it comes to the shipping price, you have 5 main levers of control:

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Transparent Shipping

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Marked up Shipping

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Subsidized Shipping

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Flat Rate Shipping

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Free Shipping

Rating rules let you control the conditions under which you’d like to take one of these above actions.  Let’s say you want to offer Free Shipping on orders over $500. To do this you’d make a rating rule that applies to all orders.  Rules can be as simple or as complex as you want, but what’s important to remember is that once you’ve connected with ShipHawk, making a change is as simple as the flip of a switch.

Leverage Rating Rules to test and validate the optimal customer-facing pricing methods for your business – and if you need some help – please reach out to our support team!

Shipping Policies: Product Update – January 2016

Product Update - August 2017

Shipping Policies

Product Update – January 2016

Regardless of what your customers end up paying for shipping, we know how important it is to have the control you need post-order.

When it comes to processing your orders, you generally know how you want your items shipped – whether you just want the cheapest option available or whether you need to use a specific carrier or service based on the product or customer for that particular order.

With ShipHawk’s Shipping Policies you can set up business logic so that as Orders are added to your account, we will actually pre-queue the shipments for your order. This means less time dealing with shipments, faster fulfilling of products, and more time available to manage exceptions.