NetSuite Shipping Integration: What You Need to Know

NetSuite Shipping Integration: What You Need to Know

NetSuite provides businesses with great functionality in multiple operational areas. But shipping is one slice of the business where customers often find it wise to bring in another solution. Some customers find that the best option is third-party NetSuite shipping integration software that allows them to stay on the NetSuite platform while handling all shipping functions while still within the system.

It makes sense to seek a solution that locks into your ERP like a missing puzzle piece, automatically focusing in on the best pricing, packaging and shipping method without having to think. Using a NetSuite shipping plugin, you can also book and track loads at the same time.

ShipHawk’s NetSuite integration includes functionality that competing solutions do not, including:

1. Supports parcel and freight within NetSuite

Whether shipping parcels or LTL freight or a combination, ShipHawk’s NetSuite shipping plugin offers hundreds of carrier options ranging from small parcel services to white glove transportation to same-day nonstandard delivery to contract FTL. Where else can your company find that many options in one spot and one click? Nowhere.

2. Instant shipping rates within the NetSuite interface

An advantage of using ShipHawk’s NetSuite TMS (transportation management system) is that your company can get rates with one click, without leaving the NetSuite ecosystem. That means your staff doesn’t have to go to multiple outside carrier sites to compare options or leave the ERP system to enter a separate shipping platform. It’s integrated into NetSuite. Your product and delivery information is already there, so with one click, ShipHawk finds the best rates and service, depending on your specified needs.

3. Full automation: rating, booking, bill of lading and label generation, dispatch and tracking, for all carrier types, all in one solution

ShipHawk’s NetSuite shipping integration is truly a one-stop solution that includes the entire range of shipping functions. The streamlined system takes your shipping from soup to nuts, managing the process to make it easy and efficient for your company to not only choose the right shipping option, but know that it’s labeled correctly and tracked to the customer’s door. The idea is to provide your company with visibility into the entire process so you can focus on other parts of the business.

4. Packing optimization within NetSuite

Paying for space you don’t need costs you and your customers money. The ShipHawk packing optimization software virtually fits everything you’re shipping into the right size box or boxes, so you’re not spending a penny more than you need to for unused space. With shipping companies like FedEx and UPS now charging more for dimensional pricing, it’s important for companies to minimize their space usage. The ShipHawk NetSuite TMS does this.

5. Rates sync between NetSuite and ShipHawk

It’s not helpful if your shipping software displays inaccurate or incomplete rates. That’s not an issue for ShipHawk. Your company’s negotiated rates are accurately calculated and returned to the NetSuite ERP and shipment data automatically loads into ShipHawk, so all systems are in sync. In return, order status and tracking data are returned to NetSuite, keeping everything neat and tidy – and accurate. That goes for the tracking number too. That automatically updates within NetSuite, so all the shipping information and visibility is at your fingertips.

6. Scan-to-ship automation and verification

Fulfillment is an important part of shipping, and errors are costly. If not caught before shipping, the error reflects badly on your company and can affect future orders. Plus, it’s expensive to reship the correct products and either arrange for return of the erroneous products or absorb the cost to leave them with the customer. By scanning the SKU of outgoing products and packages, your company can verify that the entire order is properly fulfilled and all items are accounted for, thus reducing the error rate and return logistics.

7. Address validation

Shipping cost is affected by many factors including whether a delivery address is residential or commercial. That’s not always obvious by the address, and customers may not check a box to indicate a residential address that may come with a higher shipping fee. With instant address verification in the ShipHawk NetSuite shipping software, the system determines whether it’s residential or commercial, and also determines if the address is valid. That means the shipping rate quote is accurate, so your company won’t get charged more for home delivery if the shipping rate was for commercial delivery, and the package has a lower chance of delivery to the wrong address.

8. Fully synced inventory

If the inventory or warehouse management system is synced with the fulfillment and shipping system, then the customer knows when ordering a product whether it’s in stock. Customers don’t want to be surprised later and kept waiting for something they thought was on hand. The ShipHawk system communicates with NetSuite’s inventory system, making this concern obsolete.

If you think NetSuite shipping integration would benefit your company, contact ShipHawk for a demonstration and discussion of how the software can meet your needs.

Product Update – August 2017

Product Update - August 2017

Product Update – August 2017

We continually roll out new features for your convenience and to make the most of your experience of ShipHawk. As we see a demand for enhanced options, we add them to our interface. From expanded reports to integrations here’s what we’ve added for our Product Update – August 2017. Have a look and try out the new settings for yourself.

1. Expand your reports

Now you can generate reports with even more data than before. For improved results, we’ve added three new columns to the reports CSV:


Shipment Creator: Will show the user’s email who created shipment


Last Modified: Will show the last modified date and time


Child Tracking Number: User will now be able to see child tracking numbers for shipments with multiple packages

2. Edit products directly from product list page (beta)

Rather than click-through each product to update, you can now make changes from the list page. Add/edit product information including:




Item Data (dims, weight, etc.)




Customs Information

3. Select shipments & print aggregate labels from the shipment history or batch shipments pages

This feature is designed, like the product edit feature, to save you steps in the customization process. We’re simplifying the dashboard and your workload.


Select a subset of the batch and generate an aggregate label (on-demand)


Aggregate labels for any subset in the list after the offending label


Subdivide the batch result into smaller collections, whereby they can print smaller aggregates

4. Create manual order via web portal

Create orders via the web portal using account preset settings. Access actions when you select one or more orders (the order button is now consolidated under the Actions tab).

5. Add actions to shipments list page


Bulk update statuses


Bulk print documents


Create new shipments


Delete shipments

6. Modify line items for commercial invoices

Support as many order line items as are on a shipment and increase item description from 30 to 50 characters for commercial invoices. This expands your invoicing options, creating an enhanced experience for you and your customers.

7. Add a rating rule action – “Do not use this carrier type”

Now, you have the ability to limit carrier types returned via Rating Rules. If you don’t want a specific carrier showing up under certain circumstances, set a rule to make it so.

8. Support UPC and Weight in order line items when creating an order

Specify UPC in the order line items section of the order create form and that data will flow through to the order.

9. Netsuite API fulfillment integration

Store your NetSuite credentials in ShipHawk and, when those orders are shipped, we create “Item Fulfillments” in NetSuite with the tracking information. Once tracking information is received it’s immediately updated.

10. Stitch Labs Integration

We’ve integrated the Stitch API and offer it as a potential integration for all ShipHawk customers. What does this mean?


Retrieve any order and pull in tags from Stitch into ShipHawk.


Once fulfilled in ShipHawk, we send back carrier information, shipping cost, and tracking information.

Why Your Business Should Be Integrating a TMS

integrating a TMS

Why integrating a TMS is best for your


When offered shipping software, some business owners are skeptical. Why fix something that isn’t broken? The harsh reality is that while legacy solutions may still work, for now, times are quickly changing. As buyers’ expectations change and businesses continue to grow, legacy solutions are quickly becoming outdated and inadequate to handle the changes. Integrating a TMS can help your business meet these expectations and grow your bottom line.

integrating a TMS

While there are many transportation management systems (TMS) out there, there are four valuable components that all shipping solutions should be able to offer their customer:

1. Automation

Order fulfillment can be a lengthy and expensive process. In order for businesses to ship a package, they must go through multiple steps: pick the correct box, carrier, shipment type, print labels, schedule pickups, etc. While this may be fine for small orders, once shipping volumes begin to increase, businesses can no longer afford to manually engage in such a tedious process for each shipment.

By leveraging a transportation management system, order fulfillment and management no longer have to be roadblocks. In addition to optimizing each step of the shipping process, having an automated system means fewer errors, manual work and time spent on shipping packages.

By streamlining the supply chain, business owners are able to fulfill orders faster and more cost-efficiently, allowing for higher profit margins and higher customer satisfaction.

2. Certainty

With legacy solutions, business owners are often left guessing and hoping that they made the right decision for their shipment. In contrast, shipping solutions give business owners control over their shipments. Out goes estimation and in comes predictable margins and certainty.

For instance, multi-carrier rating software automatically calculates and compares the shipping rates from various carriers to show owners the most cost-efficient options, all with the click of a button. On the other hand, packing optimization software is able to calculate the optimal box size based on the actual items that make up each order, regardless of how uniquely shaped or fragile an item is.

Through the use of such services, business owners are able to have full cost-transparency on their shipments, allowing for greater cost-visibility for the customer.  This results in lower shopping cart abandonment rates and higher customer satisfaction. Through such solutions, business owners no longer have to base their decisions off of guesswork and can continue to focus on what matters: growing their business.

integrating a TMS

3. Convenience

To put it simply, integrating a TMS makes life easier by reducing the manual work you need to put in for each shipment.

For example, with a platform like ShipHawk that offers a unified tracking system, businesses are able to aggregate all of their carriers’ tracking updates into one platform. With real-time updates, businesses no longer have to constantly contact several carriers at a time for customer tracking updates, and customers no longer have to keep visiting third party sites (or picking up the phone to call customer service) to keep track of their packages.

integrating a TMS

Furthermore, many shipping software API’s offer auto-generated shipping labels and bills of lading for user convenience. The best transportation management systems aim to cut out the middle-man (third party websites, customer service reps, etc.) and simplify the customer’s shipping experience with proactive order updates.

4. Growth

Most importantly, transportation management systems gives your business the bandwidth to grow and take advantage of the opportunities created through features such as automation. In addition to the reduction of shipping costs, shipping software can help businesses streamline their growth by offering data and analytics tools.

With a TMS like ShipHawk, businesses gain access to margin analysis, customer profitability, shipping trends, and reconciliation. By being able to leverage such data, businesses can allocate resources to proper areas and save thousands of dollars in addition to the shipping costs already saved.

Overall, there are many benefits that come with utilizing a transportation management system. Whether your company wants a more transparent tracking system, a foolproof comparison of carriers and packaging options, or simply to stop losing profit margins to high shipping costs, integrating a TMS software can be a great solution to the problem.

Although each company will have specific needs, if a shipping solution can provide these four areas of value, it might be worth taking a closer look.

Things to Think About: Shipping Packages

Things to Think About: Shipping Packages

You have an item. You sold this item to a person in another city. This item will not fit in an envelope. This item is large. It needs to be put in a box. But, which box? Which carrier do you use? How do you ensure you are getting the best rates and capturing the highest ROI for this item?

Below, I’ve listed 3 things to think about when you are beginning to build your eCommerce business


UPS & FedEx Raise Shipping Rates for 2017

UPS & FedEx Raise Shipping Rates for 2017

With FedEx and UPS both announcing rate hikes last year, I wanted to take a quick moment to break down the changes in shipping rates:

FedEx’s rate hike took effect on January 2, 2017. Some of these changes include:

  • FedEx Express rates are increasing by an average of 3.9% for U.S. domestic, U.S. export, and U.S. import services;
  • FedEx Ground and FedEx Home Delivery rates are increasing by an average of 4.9%, with FedEx SmartPost rates also changing;
  • FedEx Express and FedEx Ground U.S. domestic dimensional weight advisor will change from 166 to 139;
  • FedEx Freight rates will increase by an average of 4.9%;
  • The FedEx Freight extreme length surcharge will change from $88 to $150, and will be applied to shipments 12 feet or greater compared to the prior 15 feet