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Meet ShipHawk’s Customer Success Team

Who We Are

We are the ShipHawk Customer Success Team, and we love helping our customers get the most out of ShipHawk. We are here to help educate you and your team, walk through any questions or issues you may run into, and work with you to help meet your business goals! Please reach out to us if you ever have any questions, or if you just want to chat – we can’t wait to get to know you and your team.

Kirby Sanford

Team Lead, Technical Support

Office location:
Santa Barbara

Favorite hobbies:
Surfing, snowboarding, adventuring, running, reading, and coding.

ShipHawk features that you love working with:
Smart Packing™ and API integrations.

Your favorite thing about working at ShipHawk:
Being able to work with all of the highly intelligent employees who’re always willing to help.

Trey Shuldberg

Team Lead, Customer Success

Office location:
Santa Barbara

Favorite hobbies:
Snowboarding and traveling.

ShipHawk features that you love working with:
Smart Packing™.

Your favorite thing about working at ShipHawk:
While I’m still new to ShipHawk, the people and culture are my favorite thing and I look forward to continuing to get to know everyone.

Serhii Samoilenko

Technical Support Specialist

Office location:
Kyiv, Ukraine

Favorite hobbies:
Football and traveling.

ShipHawk features that you love working with:
Rules.

Your favorite thing about working at ShipHawk:
Cool teamwork.

Weijian Zhou

Team Lead, Customer Support

Office location:
Santa Barbara

Favorite hobbies:
Reading sci-fi and mystery books and running.

ShipHawk features that you love working with:
Using presets/rules to automate orders.

Your favorite thing about working at ShipHawk:
The people and solving technical problems.

Ivan Chechotkin

Team Lead, Customer Success

Office location:
Kyiv, Ukraine

Favorite hobbies:
Swimming, sailing, surfing, traveling, and reading.

ShipHawk features that you love working with:
Shipment creation and tracking, rating rules and shipping policies, and Smart Packing™.

Your favorite thing about working at ShipHawk:
I like the people I’m working with. They are inspiring me to develop myself, to gain more knowledge, and share that knowledge with others. I like the interaction with our customers and solving interesting cases while making their lives easier and improving our product at the same time. ShipHawk has a startup spirit and confidence that everything is possible!

Natalie Dye

Customer Success Associate

Office location:
Santa Barbara

Favorite Hobbies:
Running, yoga, knitting, reading

ShipHawk features that you love working with:
Rules, address verification.

Your favorite thing about working at ShipHawk:
Working in a team that takes extreme ownership for all their actions and who are all dedicated to our mission.

Mritunjay Anup

Technical Support Specialist

Office location:
Santa Barbara

Favorite Hobbies:
Watching and playing cricket.

ShipHawk features that you love working with:
API integration and Rules engine.

Your favorite thing about working at ShipHawk:
The people.

Mykhailo Avchinnikov

Customer Success Associate

Office location:
Kyiv, Ukraine

Favorite Hobbies:
Traveling, learning foreign languages and IT, snowboarding.

ShipHawk features that you love working with:
API requests, rating rules and shipping policies

Your favorite thing about working at ShipHawk:
A never-ending learning process, which is enjoyable thanks to an amazing team.