Moving to a new Enterprise Resource Planning (ERP) solution is a complex undertaking, and for Brinks Home, with an average of
500 shipments per day and up to 900 during peak season, any disruption to warehouse operations was simply not an option.

As Brinks prepared to move from its previous ERP to Microsoft Dynamics 365 Business Central (BC), maintaining fulfillment
continuity was its top priority. The team also saw the ERP transition project as an opportunity to strengthen its shipping
capabilities. The company’s previous shipping platform did not support USPS, limiting carrier flexibility and increasing costs.
Managing hazardous material shipping requirements was also a manual process, creating compliance risks and operational
overhead that the team was eager to eliminate.

Brinks Home found exactly what they were looking for in ShipHawk Advanced Shipping and its integrated BC connector. Rather
than waiting for the ERP cutover, Brinks Home implemented and standardized their fulfillment operations on ShipHawk ahead of
the ERP change, ensuring operational consistency throughout the transition. Since ShipHawk could operate across both ERP
systems, the fulfillment team’s day-to-day experience remained unchanged throughout the transition.

“The fact that ShipHawk could support operating in two ERP systems at the same time was important,” said Elaine Cordero, Senior
Inventory Manager. “The ShipHawk user experience was consistent, especially for my fulfillment users. It made their transition to
Microsoft Dynamics BC probably the smoothest of any group.”

Today, ShipHawk handles all of Brinks Home’s fulfillment across both warehouse locations, and the results are measurable.
“ShipHawk has cut down order fulfillment time by 20 to 30 seconds per order,” said Warehouse Manager Andrew Schrader. That
translates to at least 14 hours saved a week on average, and up to 37.5 hours per week during peak season. The system is also
easy to onboard new staff to: team members typically reach full productivity in order processing within three days.

ShipHawk also improved inventory accuracy by enabling scan-based workflows. By implementing scan IDs and UPC-level
identification, Brinks Home strengthened pick validation and increased productivity

The solution’s EasyPost integration expanded carrier access, and the ability to manage multiple carriers within a single solution
contributed to approximately $400,000 in projected shipping cost savings in the first eight months. The team also used shipping
rules to automate the management of hazardous materials and to remain compliant with a special USPS exemption.

ShipHawk’s BC integration delivered additional benefits beyond the transition itself. In BC, Brinks Home can now access detailed
package-level data directly from ShipHawk TMS records, including package dimensions, item weights, and which items are in each
package, all information that wasn’t accessible in their previous ERP setup. The supply chain data team now uses the TMS
shipment data as the primary source for shipping cost reporting, eliminating the need to pull from multiple systems.

Throughout the project, the ShipHawk implementation team was a consistent resource. “Our implementation manager made it
really easy,” said Cordero. “She was really available to help answer our questions or jump on a session.”