Case Study:
UHS HARDWARE
Overview
UHS Hardware, a division of Automotive Keys Group (AKG), is a wholesale distributor of
car keys, fobs, key-cutting machines, door hardware and locksmith products
headquartered in Hollywood, Florida. Known for quick shipping to all 50 states and
Canada, competitive pricing and superior technical support, UHS has established itself
as a trusted partner to automotive professionals and locksmiths across North America.
UHS uses ShipHawk Transportation Management System (TMS) to facilitate thousands
of parcel shipments per day and ShipHawk Audit to reduce carrier overcharges.
Benefits and Key Outcomes
Recovered more than $45,000 in carrier overcharges in four months
Eliminated 20 hours per week of manual carrier invoice audits
Automated parcel overcharge recovery claim processes
Industry
Wholesale Locksmith
Products
ERP
NetSuite
Website
Highlighted Solution:
ShipHawk Audit
Challenge
Timely deliveries are essential in the fast-paced locksmith industry and sending out thousands of orders per day with one or
two-day shipping is a complex task for UHS. ShipHawk TMS helped streamline the process, but the team recognized that manual
parcel audit was a strain on internal resources and resulted in missed opportunities to recover costs primarily from carriers for
missed delivery commitments.
UHS’ manual carrier audit processes also created operational bottlenecks because identifying late deliveries, filing claims and
correcting address errors and other issues required extensive reporting.
Solution
UHS eagerly implemented ShipHawk’s parcel and freight audit solution as soon as it became available, and the results have
been transformational. The company recovered more than $45,000 from carriers in the first four months and generated
significant improvements for the team.
Before implementing ShipHawk Audit, Logistics Manager Esperanza Brown spent nearly 20 hours per week on manual audit
activities for UHS, AKG and sister company Key Innovations Inc. Now, the process is completely automated. “When I tell you it
was a headache, it was a headache,” explained Brown.
“ShipHawk Audit has helped tremendously, and not only with the disputes that we’re having with the late shipments. It’s allowing
us to have a clear overview of our operations. We’re able to see the cost of the lateness,” said Brown.
UHS uses ShipHawk Audit to analyze spending from all parcel carriers in a centralized dashboard, normalize shipment details,
process invoices and automatically identify and submit recovery claims. The solution is making a tangible difference in UHS’ daily
operations, enabling the business to reduce costs resulting from inaccurate address information saved in NetSuite. “When I first
ran the address correction report, we were shipping 300 times to the same wrong address and being charged $35 each time.
And that was just for one customer within a specific time frame,” said Brown.
“Overall it has been a great help and it’s a great tool. The experience with ShipHawk has been great,” said Brown.
ShipHawk Audit has helped tremendously, and not only with the disputes that we’re having with the late shipments. It’s allowing us to have a clear overview of our operations.