CEO and Co-Founder Jeremy Bodenhamer recently wrote an industry thought piece published in Furniture World on how the recent FedEx and UPS shipping rate increases are directly impacting online retailers: eCommerce Disruption.
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The average American consumer spends $1,804 a year shopping online. Alongside this immense amount of spending comes increased consumer demands. Retailers have already seen an influx of requests for same-day delivery, which has forced them to innovate their supply chains in order to accommodate this “on-demand” generation of buyers. Another online shopper demand is free returns for their purchases. With companies like Zappos, Nordstrom, and Amazon offering free returns on purchases, it makes customers expect that every online retailer should offer free returns. This consumer demand has led to about 49% of online retailers are now offering free returns on shipping, according to a study done by the National Retail Federation.
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With the rapid growth of eCommerce, numerous recurring themes relating to the supply chain have appeared, including higher customer expectations for shipping. Here’s the fourth part of the ShipHawk supply chain series about the top trends impacting the supply chain right now and what you can do about it.
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CEO and Co-Founder Jeremy Bodenhamer recently wrote an industry thought piece published in Inbound Logistics about online shipping: Shipping for the Digital Age.
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With the ability to shop anytime and anywhere, customers have higher expectations about their overall buying expectations, especially fast and/or free shipping. To retain customer loyalty and increase customer satisfaction, online retailers should leverage shipping data to ensure the best experience for their customers from the moment they check out all the way through delivery.
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