The Demand for Free Returns

November 17, 2015 / Claire Eastburn

The Expectation of Free Returns

The average American consumer spends $1,804 a year shopping online. Alongside this immense amount of spending comes increased consumer demands. Retailers have already seen an influx of requests for same-day delivery, which has forced them to innovate their supply chains in order to accommodate this “on-demand” generation of buyers. Another online shopper demand is free returns for their purchases. With companies like Zappos, Nordstrom, and Amazon offering free returns on purchases, it makes customers expect that every online retailer should offer free returns. This consumer demand has led to about 49% of online retailers are now offering free returns on shipping, according to a study done by the National Retail Federation.

A Key Trend in the Supply Chain: The Proliferation of Shipping Options

November 12, 2015 / Claire Eastburn

With the rapid growth of eCommerce, numerous recurring themes relating to the supply chain have appeared, including higher customer expectations for shipping. Here’s the fourth part of the ShipHawk supply chain series about the top trends impacting the supply chain right now and what you can do about it.

3 Ways Shipping Can Improve Furniture Retailers’ Margins

October 29, 2015 / Claire Eastburn

CEO and Co-Founder Jeremy Bodenhamer recently wrote an industry thought piece published in Furniture World on how shipping can helps furniture retailers’ bottom lines: 3 Ways Shipping Can Improve Margins.

Using Data to Evaluate Shipping Options

October 23, 2015 / Claire Eastburn

Decisions based on data

When consumers buy products online, they typically don’t consider the price of shipping until their selection is in the cart. At that point, retailers want to ensure that nothing detracts from completing that buying experience. And yet shipping is still a leading reason why consumers abandon shopping carts. Furthermore, the ‘Amazon Syndrome’ has created an online buying culture built on the expectations that shipping is free, fast, or both.

Trend in the Supply Chain: The Customer’s Shipping Expectations

October 13, 2015 / Claire Eastburn

With the rapid growth of eCommerce, numerous recurring themes relating to the supply chain have appeared, including the increase in product diversity and membership programs. Here’s the third part of the ShipHawk supply chain series about the top trends impacting supply chain logistics right now and what you can do about it.