Shipping for the Digital Age

November 6, 2015 / Claire Eastburn

CEO and Co-Founder Jeremy Bodenhamer recently wrote an industry thought piece published in Inbound Logistics about online shipping: Shipping for the Digital Age.

Using Shipping Data to Improve your Customer’s Buying Experience

November 4, 2015 / Claire Eastburn

Using Shipping Data to Improve your Customer’s Buying Experience

With the ability to shop anytime and anywhere, customers have higher expectations about their overall buying expectations, especially fast and/or free shipping. To retain customer loyalty and increase customer satisfaction, online retailers should leverage shipping data to ensure the best experience for their customers from the moment they check out all the way through delivery.

Using Data to Evaluate Shipping Options

October 23, 2015 / Claire Eastburn

Decisions based on data

When consumers buy products online, they typically don’t consider the price of shipping until their selection is in the cart. At that point, retailers want to ensure that nothing detracts from completing that buying experience. And yet shipping is still a leading reason why consumers abandon shopping carts. Furthermore, the ‘Amazon Syndrome’ has created an online buying culture built on the expectations that shipping is free, fast, or both.

Why is it so Difficult to Determine the Full Cost of Shipping?

September 22, 2015 / Claire Eastburn

What does it cost to ship? From the outside, the question seems innocent, innocuous even. Our world revolves around costs, so how could they be so difficult to determine? Every day people are easily accessing and comparing the costs of new cars, real estate, electronics, cupcakes, airfare, groceries and gasoline. So shouldn’t it be easy to access the same information about the full cost of shipping?

Supply Chain Trend: Membership Programs

September 10, 2015 / Claire Eastburn

Supply Chain Trend: Membership Programs

With the rapid growth of eCommerce, numerous recurring themes relating to the supply chain have appeared, including the increase in product diversity. Here’s the second part of the ShipHawk supply chain series about the top trends impacting the supply chain right now and what you can do about it.